Shipping policy

Shipping Policy

Effective Date: October 28, 2026

Order Processing

Orders are typically dispatched within 1–4 business days from one of our fulfillment warehouses in the US, Australia, Germany, or China.

During sales periods and holidays, processing may take up to 7 business days.

Shipping & Delivery

Our average international delivery time is 7–18 calendar days after dispatch, depending on the destination.

Please note:

Delivery estimates begin from the dispatch date, not the order date.
Weekends, holidays, customs inspections, and carrier disruptions may affect delivery times.
Orders containing multiple items may arrive in separate shipments.
Shipping costs are displayed at checkout.

Delivery times are estimates, not guaranteed arrival dates. Your statutory rights regarding delayed delivery remain unaffected.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information.

Tracking updates may take some time to appear after the carrier receives your parcel.

Lost, Delayed or Damaged Orders

If your order is significantly delayed, arrives damaged, or appears lost in transit, please contact us at hello@ofelvenmake.com.

We'll investigate the issue with the shipping carrier and arrange an appropriate resolution, including a replacement or refund where required by applicable consumer law.

For damaged or incorrect items, please contact us as soon as reasonably possible, preferably with photographs, so we can resolve the issue efficiently.

If tracking shows your parcel as delivered but you cannot locate it, please contact us. We will review the available delivery information and assist with an investigation.

Responsibility for parcels confirmed as delivered will be determined by the circumstances of delivery and applicable consumer law.

Shipping Address

Please verify your shipping address and contact information before placing an order.

If you notice an error, contact us immediately. We will do our best to correct it before dispatch.

Once an order has been handed over to the carrier, we cannot guarantee address changes.

Customs & International Deliveries

International orders may experience additional delays due to customs clearance or local import procedures.

Any applicable import duties or taxes will be handled in accordance with the information provided during checkout and applicable law.

Order Cancellations

We may cancel an order if an item becomes unavailable, payment cannot be verified, or fulfillment is not possible. If we cancel an order after payment, we will issue a refund promptly.