refund policy
REFUNDS
Received a faulty item?
We're sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team who will get this sorted out for you.
To complete your return, we require a receipt or proof of purchase.
To start a return, you can contact us at hello@ofelvenmake.com or come to our store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You have 30 days to request a return from the date you received the item(s). Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, and all original packaging included.
Item(s) must be shipped to us within 30 days from receiving. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you.
Make sure to only include the item(s) to be returned in your shipping box.
If your return request is not approved by us for any reason, we will notify you of our decision via email. If your return request is not approved by us because the item(s) were inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us in our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
EXCHANGES
We exchange items free of charge if one or more of the following criteria are met: item damaged, wrong item, wrong size, item defective. If you need to exchange an item please get in touch with us at hello@ofelvenmake.com.
DISPUTES
If for any reason, you dispute any transaction made on our website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on our website. Without limiting the generality of the foregoing and except as provided under “Refunds” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on our website.
Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on our website.